The legislation of the Republic of Latvia requires the owner of an Internet shop to clarify the rules for the supply and return of goods, as well as the right of withdrawal. Such a reservation is called a distance contract (LR BOM rules).

Distance contract

The seller of the items offered in this Internet shop (Patricija Megija Ozolina, second half of the Personal ID 10906, e-mail [email protected]) on the one hand, hereinafter referred to as Seller, and the person carrying out the order, hereinafter referred to as “Buyer”, on the other hand, concludes the following Agreement:

The Seller undertakes to sell and supply to Buyer the goods, according to the Purchase Order.

The customer receives an e-mail message about the order approval. On order readiness, the customer receives a message in e-mail or SMS from partner Omniva.

Delivery types and terms can be found here.

Procedures for Supply and Payment

The purchaser orders the goods through this home page, indicating the type and quantity of the goods to be ordered. The Buyer has the option to pay for the item by using the payment card or by paying an invoice prepared by the Seller and sent to the customer by e-mail. The invoice shall be prepared electronically and shall be valid without signature.

The Seller shall ensure the delivery of the goods within 5 days of receipt of payment for the item by matching the delivery time with the Buyer.

Right of withdrawal

The Buyer has the right to withdraw from the goods within 14 calendar days from the date of receipt of the item by sending a letter of withdrawal to the Seller. The Seller shall send the Referral Form to the Buyer by e-mail at the request of the Buyer. The buyer is obliged to return the goods to the Seller within 7 days of sending the letter of withdrawal - via the Omniva station return function or on Krasta Street 97A. The refund is returned to the Bank Account owned by the Buyer (indicated by the Buyer itself) within one working day after the Seller has received the item back. Any expenses that may arise in connection with the return of the item to the Seller shall be borne by the Buyer.

The Buyer may not exercise the right of withdrawal if:

  • the ordered goods cannot, by their nature, be returned, perishable or readily consumed;

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia states that “the consumer shall be responsible for the preservation of the quality and safety of the product during the term of exercise of the right of withdrawal”. The Seller reserves the right  to refuse to the Buyer to exercise his right of withdrawal or to withhold a refund fee in case the goods have been damaged by careless treatment of the goods during use or not following instructions, if the original packaging of the goods has been lost or if the packaging of the goods has been significantly damaged.

Data Processing

When entering the necessary information when drawing up an order, the Buyer shall certify that he has met and agrees that the data provided by him is used to enable the Seller to accept the Buyer's order and to deliver the goods in accordance with the legislative requirements of the LR. When entering the information, the Buyer agrees that they will send notices related to the handling of the Buyer's order to the specified e-mail.

For detailed information about processing personal data The customer can visit the Privacy Policy section.

Important! This translation does is purely informative and does not hold any power over the original (Latvian) text, which can be found here.